Maid Guidelines Singapore – Helper House Rules

Welcome to the official Maid Guidelines Singapore page by Jans Maid & Employment Agency. Our mission is to help every domestic helper succeed in Singapore while feeling safe, confident, and respected. These guidelines explain employer expectations and help ensure you comply with Ministry of Manpower (MOM) rules and regulations.

Helpers are here to make a living for their families back home. Treat your employer like family to create a better working environment in Singapore. Many helpers work with the same employer for years because of trust, respect, and understanding.

Learn more about our Maid Hiring Services in Singapore.

✅ DOs – Maid Guidelines Singapore

• ✅ Maintain Proper Hygiene

  Maintaining personal hygiene is essential. Shower daily, use deodorant, and keep your hair and clothing clean. Employers expect you to care for children and elderly family members safely. Good hygiene prevents infections and shows professionalism.

• ✅ Wash Hands Regularly

  Always wash your hands with soap after chores, after using the toilet, before cooking, and before feeding infants or elderly. This is vital for preventing the spread of germs and illnesses in your employer's home.

• ✅ Follow Instructions Carefully

  Listen carefully when your employer explains tasks. Take notes if needed. Following instructions ensures you meet their expectations and helps avoid misunderstandings or repeated corrections.

• ✅ Observe and Learn When You Arrive

  When first arriving at your employer’s home, pay close attention to how things are organised and maintained. Each home is unique. Note cleaning methods, appliance use, and special routines to adapt quickly.

• ✅ Learn to Use Appliances Safely

  Singapore homes often have modern appliances. Ask your employer to show you how to use vacuums, washing machines, ovens, and irons properly. This prevents damage and keeps you safe from accidents.

• ✅ Go Marketing and Buy Groceries

  Know how to choose fresh produce and other items. Always check with your employer about preferences. Confirm if unsure. Good marketing skills save money and meet your employer’s expectations.

• ✅ Use Public Transport Confidently

  Learn MRT and bus routes so you can shop at markets or run errands independently. Singapore’s public transport is safe and reliable. Understanding it shows responsibility and self-reliance.

• ✅ Care for Elderly Family Members

  Many helpers are tasked with caring for elderly family members. Always help them safely with daily routines, meals, and hygiene. It's common to accompany them for walks or to exercise corners for fresh air and gentle movement.

• ✅ Ask Questions If Unsure

  Always ask if you are unsure about any task. Employers appreciate honesty and your willingness to learn. It’s better to clarify than make a mistake that could cause issues later.

• ✅ Be Polite and Respectful

  Greet your employer and their family members daily. Use respectful language. Politeness and good manners create a friendly, comfortable home environment for everyone.

• ✅ Inform About Health Concerns

  If the children or elderly you care for seem unwell, inform your employer immediately. Early action keeps everyone safe and shows your responsibility.

• ✅ Clarify Medication Instructions

  Only administer medicine after confirming the correct dosage and timing with your employer. Never guess or use your own judgement. This ensures safety and legal compliance.

• ✅ Admit Mistakes Honestly

  Many employers have CCTV. If you make a mistake, admit it honestly. Employers appreciate honesty over excuses and may forgive you more readily if you’re upfront.

• ✅ Use Off-Days Wisely

  Rest, learn new skills, or talk to family. Avoid crowded hangouts like Geylang, Peninsula Plaza, and Lucky Plaza where helpers often gather. Instead, choose safe places to relax, improve your English, or study something new.

• ✅ Reach Out for Help

  If you face any problems with your employer or tasks, WhatsApp Jans Maid. We’ll evaluate the issue and help communicate with your employer or your agent in Indonesia to find a solution.