Maid Agency FAQ Singapore – Trusted Guide by Jans Maid
Welcome to the Maid Agency FAQ Singapore guide by Jans Maid. We provide trusted, affordable maid services for employers in Singapore.This FAQ answers common questions about hiring, managing, and working with helpers from Indonesia, Myanmar, and the Philippines. Whether you’re a first-time employer or need clear MOM-compliant advice, our guide will help you confidently navigate the entire hiring process.
Maid Agency FAQ Singapore – Legal & MOM-Related Responsibilities
You must be at least 21, not an undischarged bankrupt, and attend the online Employers’ Orientation Programme (EOP). MOM allows combined family income to meet eligibility criteria.
If you have questions, see our full Maid Agency FAQ Singapore guide.
Yes — all first-time FDW employers must attend the EOP online before submitting a work permit application.
If you have questions, see our full Maid Agency FAQ Singapore guide.
Yes, or at least a private partitioned space. She can only share with a female family member, with consent.
If you have questions, see our full Maid Agency FAQ Singapore guide.
Pay monthly via bank transfer or with signed acknowledgment. Jans Maid provides a salary and off-day schedule for both parties to sign and keep.
A mandatory one-day training for all first-time FDWs in Singapore, covering safety, rights, and responsibilities.
A routine welfare check to ensure she understands her rights and is doing well. It’s not necessarily due to complaints.
No. MOM strictly prohibits employers from holding these documents without her explicit consent.
Yes — but only under supervision. Windows: Only with locked grilles and employer supervision. Fans: Must be cleaned safely under direct supervision.
Yes. Our policy allows reasonable phone use, typically 1 hour before bedtime after completing daily duties. This is because it is important for her to call her loved ones, so she can stay in touch with her family and feel supported — reducing homesickness and the urge to return prematurely.
You may install CCTV cameras in common areas of your home to help ensure safety for children, elderly, or pets. MOM requires that employers inform the helper in advance about any cameras in use. Cameras must not be installed in private areas such as the bathroom or her sleeping space.
Yes, but MOM approval is required. Valid reasons include large families, elderly care, or special needs. Jans Maid will assist with the paperwork.
Yes. MOM requires that all Foreign Domestic Workers (FDWs) in Singapore must receive at least 1 rest day per month.
- ✅ Since 1 January 2023, this 1 mandatory rest day cannot be compensated with extra pay — she must have that day off to rest and recharge.
- ✅ Additional rest days (if any) can be negotiated between employer and maid, and you may offer compensation if both agree in writing.
- ✅ At Jans Maid, we ensure all employers and helpers understand these MOM requirements clearly to avoid disputes.
MOM guidelines recommend that employers provide their Foreign Domestic Worker (FDW) with at least 8 continuous hours of rest per day, including uninterrupted overnight sleep.
- ✅ This ensures your maid has adequate rest to maintain good health and work performance.
- ✅ Important: If your maid is caring for infants, toddlers, or elderly family members with special needs, employers should discuss and plan for her to have suitable rest breaks during the day.
- ✅ Open communication about daily schedules and off-hours helps avoid misunderstandings and ensures a fair, safe, and sustainable working environment.
- ✅ At Jans Maid, we help employers set realistic expectations and plan appropriate rest arrangements when you engage our service.
You must minimally provide your Foreign Domestic Worker (FDW) with basic living essentials to ensure her comfort and well-being.
✅ This includes:
- A mattress
- Pillow
- Blanket
- Bathroom amenities and toiletries
✅ Examples of toiletries you should supply:
- Soap
- Shampoo
- Toothbrush
- Toothpaste
✅ MOM guidelines require employers to ensure their helper has suitable living conditions that respect her dignity and basic needs.
Maid Selection & Hiring Decisions – Maid Agency FAQ Singapore
Choosing the right maid in Singapore is an important decision. Whether you’re comparing a fresh maid vs transfer maid, hiring a Myanmar helper, or understanding MOM rules, it pays to make an informed choice.
Hiring the Right Helper
At Jans Maid, we help employers review employment history, assess skills and compatibility, and arrange consultations so you can choose confidently.
✅ Our goal is to make the hiring process in Singapore clear, professional, and tailored to your needs. Contact us today for expert MOM-compliant advice.
Transfer maids may be released early due to changing employer needs (for example, employer relocating or elderly family member passing away). Fresh maids are newly arrived from overseas and may require more time and guidance to adapt.
If you have questions, see our full Maid Agency FAQ Singapore guide.
If you have questions, see our full Maid Agency FAQ Singapore guide.
Myanmar helpers are highly valued in Singapore for their good attitude, willingness to learn, and adaptability. Many are educated to secondary or diploma level and are motivated to work abroad to support their families.
Communication improves over time with employer patience and tools like Google Translate. Employers also appreciate their politeness, respect for elders, and careful approach to household duties.
✅ Did you know? There are approximately 50,000 to 60,000 Myanmar foreign domestic workers working in Singapore — making them one of the largest groups of FDWs here.
Many families find them dependable, respectful, and easy to train for infant care, elderly care, and household chores.
A transfer maid is a helper who is already in Singapore and is being released by her current employer for reasons like relocation, passing of an elderly family member, or changing household needs.
✅ Advantages of hiring a transfer maid:
Already in Singapore — faster deployment
Has experience adapting to local households
Employer can check her previous employment history
Easier to arrange in-person interviews
A fresh maid is newly recruited from overseas and will arrive in Singapore for the first time.
✅ Advantages of hiring a fresh maid:
Newly trained in her home country’s training centre
Can be guided from day one to match your household’s needs
Often more affordable in initial fees
✅ You can consult Jans Maid for advice on what suits your family best. We also help check employment history and facilitate speaking to the previous employer, if they’re comfortable.
Yes, but MOM approval is required. Valid reasons include large families, elderly care, or special needs. Jans Maid will assist with the paperwork.
Handling Issues & Replacements – Maid Agency FAQ Singapore
Choosing the right Foreign Domestic Worker (FDW) in Singapore is an important decision for any household. Whether you’re deciding between a fresh maid or a transfer maid, considering a Myanmar helper, or understanding MOM approval for hiring two maids, it’s vital to know your options and choose wisely.
✅ At Jans Maid & Agency, we help you compare transfer vs fresh helpers, explain their previous work experience, and offer honest advice to find the best match for your family’s needs.
✅ We also share detailed employment history where available and can arrange discussions with previous employers (if they’re comfortable) so you can make a fully informed decision.
If you’re looking for professional, MOM-compliant guidance on hiring a maid in Singapore, talk to Jans Maid today.
It’s important to remember that many helpers come from developing countries, where the appliances and household routines can be very different from Singapore.
✅ Teaching and guiding them patiently is key. Simple things like washing machines, cooking appliances, or cleaning standards might need to be explained step by step.
✅ They will need time to adapt, just as any new employee would in a different environment.
At Jans Maid, we also brief all helpers to keep a task diary so they can write down household rules and reminders. This helps them learn faster and reduces repeated mistakes.
Contact Jans Maid. We’ll arrange counselling with her home country agent to help address the issues. Our goal is to resolve misunderstandings early and help both employer and maid find a better working relationship.
If you find that your maid is not suitable or compatible with your family’s needs, don’t worry — this is a common situation for many employers in Singapore.
✅ At Jans Maid, we have a clear maid replacement policy. We offer 2 free replacements within 1 year (admin fees may apply), so you can find someone better suited to your household and expectations.
✅ If your maid has any outstanding loan, Jans Maid will pro-rate it accordingly when arranging her replacement. This ensures fair and transparent handling of her financial obligations.
✅ We strongly encourage employers to speak with our consultants early if there are issues. We will assess the situation and recommend the best next steps, including counselling the current helper or helping you choose a more suitable replacement maid.
✅ Choosing the right maid is about finding a good fit for your family’s lifestyle, communication style, and care needs. Our team is here to support you throughout the process.
Yes. They undergo structured training in their home countries. Employers should provide clear guidance on household routines, expectations, and appliance use to help them adapt to Singapore’s modern living environment.
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✅ Report immediately to the police, MOM, and her embassy.
✅ Notify Jans Maid so we can help you with next steps and arrange for proper documentation and follow-up.
If you have questions, see our full Maid Agency FAQ Singapore guide.
✅ File a police report immediately.
✅ Notify MOM and Jans Maid so we can assist you in handling the issue professionally.
✅ Replacement policy may apply if within our stated terms.
If you discover that your maid has borrowed from an illegal moneylender or loan shark in Singapore, it is important to act quickly and responsibly.
✅ First, report the matter immediately to the police and MOM. This protects your household from harassment and ensures the authorities can address unlicensed moneylending activities.
✅ Second, inform Jans Maid as soon as possible. Our team will support you by advising on next steps, coordinating with the maid’s home country agent if needed, and helping you understand your options for counselling or replacement.
✅ At Jans Maid, we prioritize clear communication and employer safety, and we help employers screen and assess new helpers carefully to reduce such risks in future hires.
Yes, but only with her written consent. MOM guidelines limit deductions to 25% of her monthly salary and require mutual agreement.
No, unless you explicitly approve.
✅ Jans Maid enforces a strict no-social-media policy to protect employer privacy. Helpers should never share images or personal details online without permission.
If you have questions, see our full Maid Agency FAQ Singapore guide.
No — not unless the employer approves.
Helpers should not use the employer’s home address in Singapore for Shopee, TikTok, Lazada, or other online purchases unless there is clear agreement from the employer.
This rule applies not only to their own shopping but also if they want family members or other maids to send items to your address.
✅ An employer’s home address is confidential and must be respected at all times. Unauthorized deliveries can lead to misunderstandings, lost packages, or even privacy breaches.
✅ We advise employers to discuss and set clear house rules about using the address for deliveries at the start of employment.
At Jans Maid, we emphasize good communication between employer and helper to avoid such issues and keep expectations clear.
Cost, Termination, Refunds & Policy – Maid Agency FAQ Singapore
Managing the cost of hiring a maid in Singapore is important for every employer. From agency fees and monthly salary to levy, insurance, and repatriation costs, it’s essential to plan ahead.
✅ At Jans Maid, we offer clear, upfront cost breakdowns. We also guide you through MOM-compliant termination and refund policies so you can hire confidently and avoid surprises.
The cost to hire a maid in Singapore includes several important components that employers should budget for carefully.
✅ Typical Costs Breakdown:
Agency fee: $500–$1,500 depending on services, paperwork, and support offered
Maid’s monthly salary: $570–$700/month, varying by nationality and experience
MOM Levy: $60–$300/month (subject to levy concession eligibility)
Insurance & security bond: Usually ~$250–$600/year, depending on coverage level
Placement fee: Varies by nationality and agency policy
✅ Employers should also be aware of one-time costs like airfare for repatriation and medical checkups.
✅ At Jans Maid, we provide transparent pricing with no hidden costs, so you know exactly what you’re paying for. We also explain the payment schedule clearly and offer guidance on choosing the right insurance plan.
Yes, but it is only valid for 6 months from the date of deployment. Jans Maid follows this industry standard in line with MOM’s guidance for fair refund practices. Employers should note that after 6 months, no refund of the agency fee is available.
✅ Our agency explains these terms clearly in writing upfront to avoid any misunderstanding.
✅ Cancel her Work Permit through MOM.
✅ Pay for her return airfare to her home country.
✅ Coordinate logistics with Jans Maid to ensure proper repatriation.
✅ Important: If your maid has any outstanding loan, Jans Maid must be informed before repatriation. Failing to do so may result in the employer being liable for the full outstanding loan if she is sent back without informing us.
Employers must:
Cancel her Work Permit with MOM
Cover her airfare home
Arrange logistics with Jans Maid if needed
Important: If your maid has any outstanding loan, the agency must be informed before repatriation. Failure to notify the agency means the employer will have to bear the full outstanding loan if she is sent back without informing us.
Yes, a maid can request early termination of her employment contract. Employers are responsible for cancelling the Work Permit and arranging her safe repatriation in line with MOM requirements.
✅ Important: Employers must inform Jans Maid immediately if early termination is requested. Do not send her home on your own if there is any outstanding loan or placement fee remaining.
Our agency will verify any outstanding balance, pro-rate the loan if applicable, and help manage the full process — including counselling, paperwork, flight arrangements, and clear communication with her home-country agency.
✅ This ensures everything is transparent, fair, and compliant with MOM guidelines, protecting both the employer and the helper from disputes.
If you have questions, see our full Maid Agency FAQ Singapore guide.
If your maid has completed her 2-year contract and both of you wish to continue employment, you can renew her Work Permit through MOM for another period.
✅ Steps:
Discuss and agree on new salary and terms if there are any changes.
Submit the renewal application via MOM’s online system.
Pay the renewal fees and update insurance and security bond as needed.
✅ Important: MOM guidelines state that if you are not sending her home after the contract, you should compensate her with:
The equivalent cost of her airfare home
2 weeks’ salary in lieu of return preparation
✅ This ensures fairness and clarity for both employer and helper, recognizing that she is forgoing her right to return home at your cost.
✅ Always consult Jans Maid to understand this clearly. Our consultants will advise you on the correct process, help clarify any compensation requirements, and support your Work Permit renewal smoothly.
✅ We also explain all these details when you engage our service, so you can plan fairly and transparently with your helper from day one.
Insurance & Safeguards – Maid Agency FAQ Singapore
Providing proper insurance for your Foreign Domestic Worker (FDW) in Singapore is not just a legal requirement — it’s an essential safeguard for employers and helpers alike. MOM requires medical insurance and personal accident insurance to protect your maid’s health and well-being during her employment.
Typical insurance coverage includes:
Hospitalisation and surgical expenses (minimum $60,000/year)
Personal Accident coverage (minimum $60,000/year)
Outpatient medical treatment (optional or included in Enhanced plans)
Wage compensation for extended medical leave (often in Enhanced plans)
At Jans Maid Agency, we help you choose the right insurance tier for your needs, explain Enhanced Insurance benefits for better protection, and advise on how refunds work if you end a contract early.
By choosing the right coverage, you’re protecting your family, your helper, and yourself from unforeseen costs and liabilities.
Yes. MOM requires all employers to buy two types of insurance for their Foreign Domestic Worker (FDW):
✅ Medical Insurance: at least $60,000/year
✅ Personal Accident Insurance: at least $60,000/year
Coverage typically lasts 26 months, which includes her full employment period plus repatriation.
✅ We strongly recommend choosing Enhanced Insurance for better protection against medical costs, wage loss, and liability.
Employers should check with their chosen insurer how any refund works if you send the maid home before her contract ends.
✅ For your convenience, you can also purchase insurance directly through Jans Maid — we will assist you with claims, cancellations, and questions at no extra hassle.
✅ When you engage our service, we also explain these details clearly, so you can plan fairly and transparently with your helper.
If you have questions, see our full Maid Agency FAQ Singapore guide.
Get in Touch
📍 Address: 1001 Lower Delta Rd, #01-02, Singapore 099307
📞 Phone: +65 9770 7078
💬 WhatsApp: Chat on WhatsApp
🕑 Hours: Mon–Fri: 11am–8pm, Sat: 11am–4pm
🔗 Useful Links: About Us | Maid Levy | Contact Page
Explore our full Maid Agency FAQ Singapore to hire confidently today.